VEZAVENA has a 14-day return policy. All products may be returned within 14 days from the delivery date. They must be returned in their original condition and packaging (not worn, including all tags, accessories and dust bag if that were the case). Any parcel returned after the prescribed timeframe shall be refused and returned to the sender.

The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase. 

We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.

We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.

All ARCHIVE AND/OR SAMPLE SALE items are Final Sale and are not eligible for refund, exchange, or store credit, no exceptions. All merchandise is sold as is.

The refund will never include the return shipping costs. Customers are responsible for the cost of return shipping, which will depend on the country. The return prices are as follows (€):

EXTENDED CHRISTMAS RETURN:

Applies on all items bought on vezavena.com and in the VZ pop up store in Madrid (14th-16th of December).

All purpurchas from 1st of December, can be returned or refunded until January 7th.

To process a return you must send an email to hola@vezavena.com. If you need more information or have a problem, you can also contact us via Whats App at +34 674 35 20 62 and we will assist you as soon as possible.