VEZAVENA has a 14-day return policy. All products may be returned within 14 days from the delivery date. They must be returned in their original condition and packaging (not worn, including all tags, accessories and dust bag if that were the case). Any parcel returned after the prescribed timeframe shall be refused and returned to the sender.
The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.
We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.
We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.
All ARCHIVE SALE items are Final Sale and are not eligible for refund, exchange, or store credit, no exceptions. All merchandise is sold as is.
The refund will never include the return shipping costs. Customers are responsible for the cost of return shipping, which will depend on the country. The return prices are as follows (€):
|
Country |
Return Prices (€) |
|
Spain |
4,50 |
|
Europe |
15,00 |
|
United States |
30,00 |
|
Rest of the world |
40,00 |
To process a return, click on the link below and you will access our returns portal. Please kindly follow the simple steps to initiate the return process.
If you need any further information or have any issues with regards to the return portal, you can send an email to hola@vezavena.com and we will assist you as soon as possible. You can also contact us via Whats App to the following telephone number +34 674 35 20 62 Monday to Friday from 7:00am to 3:00pm CET.